Effective Date: 9 July 2025
At Magick Touch, your satisfaction is important to us. We are committed to offering high-quality skincare products and excellent customer service. Please read our refund and return policy below, aligned with the Consumer Protection Act (CPA) of South Africa.
🔁 Returns & Exchanges
Due to hygiene regulations, we do not accept returns or exchanges on opened or used skincare products.
You may return unopened, unused items within 7 days of delivery if:
- The product is in its original, sealed packaging
- You have valid proof of purchase
- The item is not a clearance or promotional product
Return shipping is at your cost, unless the return is due to an error on our part (e.g., incorrect or damaged item).
💸 Refunds
Refunds will be issued if:
- The returned item meets our eligibility criteria above
- The product is damaged, expired, or incorrect upon delivery
Once we receive and inspect the return, we’ll notify you of approval. Refunds will be processed to your original payment method within 5–7 business days.
❌ Non-Returnable Items
We do not accept returns or provide refunds on:
- Opened or used skincare products
- Sale or promotional items
- Gift cards or digital products
- Items returned after the 7-day window
📦 Damaged or Incorrect Deliveries
If your product is damaged or incorrect, please notify us within 48 hours of delivery by emailing:
📩 info@magicktouch.co.za
Include your order number and a clear photo of the product and packaging.
We will arrange a refund or replacement depending on product availability.
⚖️ Your Rights
This policy complies with the Consumer Protection Act 68 of 2008, which protects your rights as a consumer in South Africa.
📬 Contact Us
Have questions or need help?
- 📩 Email: info@magicktouch.co.za
- 📍 Address: Cape Town
- 📞 Phone/WhatsApp: 084 823 9950
🕐 Hours: Monday–Friday, 9am–5pm