Effective Date: 9 July 2025
Website: https://magicktouch.co.za
Magick Touch is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
š 1. What Information We Collect
We collect personal information when you:
- Place an order on our website
- Sign up for our newsletter
- Contact us via forms, WhatsApp, or email
- Browse our website (via cookies or analytics tools)
This may include:
- Full name
- Email address
- Contact number
- Delivery/billing address
- Order details
- IP address and browsing data (via cookies)
š 2. Why We Collect It
We collect your information to:
- Process and deliver your orders
- Send order confirmations and delivery updates
- Provide customer support
- Improve our website and product offerings
- Send marketing communications (only with your consent)
š”ļø 3. How Your Information is Protected
Your personal data is stored securely and only accessed by authorized personnel. We take appropriate precautions to prevent loss, misuse, or unauthorised access.
We do not sell, rent, or trade your personal information to third parties.
š¦ 4. Third-Party Services
We may share necessary information with:
- Courier partners (to deliver your products)
- Payment gateways (e.g. PayFast, Yoco)
- Email marketing services (if you opt-in to our newsletter)
Each partner complies with POPIA and relevant data protection laws.
šŖ 5. Cookies & Website Tracking
We use cookies to improve your browsing experience and analyse website traffic. Cookies collect anonymised data such as:
- Pages visited
- Time spent on site
- Device/browser type
You can disable cookies in your browser settings at any time.
āļø 6. Marketing & Newsletters
You will only receive marketing emails if you opt in. You may unsubscribe at any time by clicking the link in the email or contacting us directly.
āļø 7. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request corrections
- Withdraw consent or request deletion
- Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, contact us using the details below.
š¬ Contact Us
If you have questions about this Privacy Policy or how your information is handled:
- š© Email: info@magicktouch.co.za
- š Phone/WhatsApp: 084 823 9950
š Location: Cape Town, South Africa